Importance of Customer Satisfaction in Online Shopping

  Do you know how happy your customers are with your products/services? What has been their overall experience with your business? Do you feel online shopping customer satisfaction can take you to heights? If your answer to this is "no" or "you are not sure enough", then you perhaps require to take an action and then figure it all out.   Moreover, measuring customer satisfaction can really demonstrate to you where your company is going right. Plus, where you are still struggling to meet customer's expectations. So, if your customer satisfaction levels are quite low, then you should instantly learn why and search for resolutions. Besides, high customer satisfaction shows that the customers are really enjoying their experience with your company .   Did you Know? The possibility of trading to a present, a satisfied customer is 60%, (while the possibility of turning a brand-new customer is 5-20%). Over 33% of the customers would contemplate changing due to inadequa...